🚚 Free Delivery

Frequently Asked Questions

 

Where do you deliver?

Our Home delivery service covers all NR postcodes and IP1 to IP23

 

When can I expect my delivery?

You can select your delivery day of choice when placing your order & you will recieve a confirmation email. your order will be with you between 7.30am-6pm depending on your location.

What are your measures to avoid the spread of Coronavirus?

We operate a contact-less delivery, our driver will knock/ call and place your order in an apropriate place (you will not have to sign). Please unpack your goods, then wash your hands afterwards.

What assurances can you give me that your food is safe?

It is a legal responsibility for us to produce safe food. We are audited and approved by the Food Standards Agency. Our Food Standards Agency approval number is UK1090

Where does the meat come from?

We try to buy local products whenever possible although will buy from further afield if needed. All of the British meats we offer have assured food standards be it Red Tractor or RSPCA Freedom Foods. Products that are organic or free range will say so in the product description.

How is the product made? 

We have full traceability on all the products that we sell, our own products are either made or processed onsite, 

Why have I received a different brand to the one in the picture?

Due to circumstances beyond our control we may need to substitute products for a different brand of equal quality.  

 

What if I want to return something or there is a problem with my delivery?

Please call 01986 782241 between 6am and 2pm or leave a message with your details.

How do I make changes to an order I’ve already placed?

Please call 01986 782241 between 6am and 2pm or leave a message with your details.

Storage instructions.

Fresh items- keep refrigerated at 4°c or below, do not use after the use by date. cook thoroughly before consumption. 

Frozen Items- store in your freezer at -18° or below. Defrost items in the refrigerator, once defrosted use within 72 hours, cook thoroughly before consumption.

Where are you located?

South Elmham, just outside Halesworth, Suffolk.